We are looking for a Customer Service & Logistics Executive to join our Customer Service team based in Singapore.
About Vitablend (Part of Barentz)
Vitablend strives to contribute to better food and feed, for better health and lives, through developing and producing outstanding Nutritional premixes and Antioxidant systems.
The Nutritional premixes improve the life of people, for instance in infant nutrition, everyday nutrition, or specialised nutrition for the elderly.
The Antioxidant systems protect food, feed, and personal care products, supporting a good, healthy life through a better shelf life.
To achieve this, we take science as the foundation and the benchmark of what we are doing.
With scientifically proven formulations, clean-room liquid blending, dry blending, and spray drying Vitablend delivers scientifically proven results – in the products and in the final applications.
Vitablend has three states of the art production facilities: One in the Netherlands, one in the US and one in Singapore and is part of the Barentz group.
Vitablend. Science for life. For more information, visit: http://www.vitablend.nl
About this role
Job Purpose
Are you passionate about delivering exceptional customer experiences? In this role, you’ll be the driving force behind a smooth and efficient sales order process. From managing orders to ensuring timely transportation and handling key documentation, you’ll play a pivotal part in making sure our customers get what they need, when they need it.
Responsibilities
- Take charge of organizing, selecting, and planning the transport of our products to international customers—by sea, air, express, and road.
- Prepare and manage transport documentation, ensuring everything is in place for seamless delivery.
- Collaborate with the finance team to review invoices from transporters and forwarders.
- Handle special customer requests, manage non-conformities, and resolve complaints to maintain satisfaction.
- Be the key contact person for customers, ensuring their needs are met with efficiency and care.
- Input sales orders into our system, ensuring accuracy.
- Manage sample requests and handle SFA Food Export Certificates and VET Health Certificates.
About You
Skills
- Fluent in English (spoken and written). Knowledge of an additional regional language is a plus.
- Able to work well under pressure and meet deadlines.
- Familiar with logistics processes and systems.
- Proficient in MS Word and Excel.
- Excellent communicator with strong multitasking abilities.
- A team player who thrives in a collaborative, supportive environment.
Education / Experience
- Minimum ‘A’ level or equivalent.
- 1-3 years of relevant work experience, preferably in the food industry or a multinational, matrix-structured company.
- Currently residing in Singapore.
- Please note: This position does not provide sponsorship.
Critical results
- Ensure on-time order fulfillment.
- Maintain a customer-first focus in all interactions.
Interested?
If you’re excited by this opportunity and ready to make an impact, we’d love to hear from you! Please send your CV in English by clicking the apply button. For any questions, feel free to reach out to jill.lan@barentz.com.
Job ID: No.171