We are looking for a Sales Support to join our Human Nutrition team based in Warsaw, Poland.

About Barentz

Barentz is a global specialty ingredients solutions provider. The company sources branded specialty ingredients from leading manufacturers worldwide, and its ingredient experts provide value-added technical support, including pre-mixing, blending, ingredient formulation, and ingredient testing at its state-of-the-art, customised formulation centres and application laboratories across EMEA, the Americas, and Asia-Pacific.

Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.4 billion, the company employs over 3,000 people worldwide and serves more than 27,000 customers. For more information, visit: www.barentz.com

At Barentz, our core values drive our success: One Team, Knowledge-Driven, Strong Partners, Entrepreneurial, Change, and Integrity. We are one team with one goal – to achieve greatness together! If you’re passionate about these values and ready to make a difference, we want you on our team!

About this role

Job Purpose

Provide relevant administrative support to Sales Managers, Directors, and Division Managers, as well as order management support to B2B customers during and after the sales process, to ensure an effective sales process and customer satisfaction in alignment with the overall sales strategy.

Tasks and responsibilities

• Help clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc.

• Ensure the timely release of orders and compliance with pre-established standards and policies to achieve customer satisfaction.

• Monitor and resolve order issues and processing errors.

• Use a computerized system to gather information and confirm sales prompted by incoming calls.

• Enter text lines to stock items and approve/sign off calculations.

• Collect and send related documents to Sales, Supply Chain, or QA.

• Register and manage non-conformity incidents.

• May promote products/services and have pricing responsibility but does not have a sales quota.

• Collect and update market information in the CRM to support current and future business.

• Process data correctly in the CRM and ERP, and keep it up to date.

• Work together with the sales team to achieve sales driven KPIs.

• Create accurate quotation calculations using the correct data and costs.

• Manage contracts and forecasts, including updating, analysing, and reporting.