We are looking for a Sales Support Coordinator to join our Human Nutrition Division based in Istanbul, Türkiye.
About Barentz
Barentz is a global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide, and its ingredient experts provide value-added technical support, including pre-mixing, blending, ingredient formulation, and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, the Americas, and Asia-Pacific.
Founded in 1953 and headquartered in Hoofddorp, the Netherlands, Barentz operates in more than 70 countries across EMEA, North & Central America, South America, and Asia Pacific. With revenue of €2.28 billion, a global team of 2,900+ employees, 41 customised formulation laboratories, and more than 34,000 customers worldwide, Barentz is one of the leading specialty ingredients solution providers globally.
At Barentz, our core values are the foundation of our success. They unite and inspire us, define our identity, and guide our daily efforts. We are one team with one goal, driven to achieve greatness together. Our core values are One Team, Knowledge-Driven, Strong Partners, Entrepreneurial, Change, and Integrity. If you are passionate about these values and ready to make a difference, we want you on our team. Apply now and be part of our exciting journey to achieve our purpose.
About this role
You will be based in Istanbul, Türkiye, supporting the Human Nutrition commercial team and B2B customers across the local market.
Job Purpose
In this role, you will support Sales Managers and the Human Nutrition team during and after the sales process, helping to ensure efficient order handling, accurate coordination, and a high level of customer satisfaction, in line with the overall Human Nutrition sales strategy.
You will be responsible for timely and accurate sales support, order coordination, and customer communication, acting as a reliable day-to-day point of contact for internal stakeholders and customer accounts.
Support Sales Managers with customer account coordination, forecasts, pricing, quotations, product information and commercial follow-up.
Work closely with the Human Nutrition team, supply chain, finance and other internal departments to support smooth deal progression and customer follow-up.
Provide operational sales and customer support, including quotation preparation, order entry, order tracking, delivery coordination and related follow-up.
Collect and update market, customer and product information in CRM and internal systems to support current and future business opportunities.
Coordinate order deliveries and delivery fulfilment, acting as the first point of contact for customers regarding delivery status, documentation, shipment updates and related follow-up.
Verify and enter customer orders against sales agreements, ensuring that terms, pricing, product specifications and delivery conditions are correctly reflected and processed within agreed deadlines.
Liaise with Finance on credit checks and customer account status in line with agreed terms.
Participate in regular meetings with the supply chain team to discuss potential issues and solutions.
Proactively address and resolve order-related issues, including shipment delays, pricing errors and payment queries.
Follow internal quality, compliance and food-related documentation procedures, and communicate daily with sales, finance, supply chain and other business areas.
About You
Profile
You are a graduate in Food Engineering
You have minimal 3 years of experience in sales support, customer service, order management or a related B2B environment, preferably within food, nutrition, ingredients, distribution or a similar industry.
You have good knowledge of operational sales support procedures, customer coordination and administrative processes, preferably gained through relevant work experience and/or vocational or technical education.
You understand quote-to-cash processes, including preparing quotations, creating sales orders, checking agreements, coordinating deliveries and supporting order fulfilment.
You can efficiently navigate and manage orders in ERP and CRM systems; experience with Microsoft Dynamics F&O or similar systems are an advantage.
You have a strong customer service mindset and are accurate, efficient and solution-oriented.
You communicate clearly and proactively with customers and internal stakeholders.
You are a strong team player with good social skills, a flexible attitude and the ability to stay effective in a busy environment.
You are fluent in Turkish and English, both spoken and written.
Male candidates should be exempt from their military obligations
You are living in Istanbul (the European side is preferable) and you are able to work at least 3 days a week from the office as required.
Why Barentz?
Barentz is a fast-growing organization with an open culture and short lines of communication. We offer you the freedom and opportunity to operate independently within agreed objectives and frameworks. We are looking for creative, independent and energetic people who enjoy taking on challenges. You will thrive in a dynamic and rapidly changing environment that requires flexibility and a proactive mindset.
Competitive salary package aligned with your experience and expertise.
The opportunity to work in a highly international and innovative company with ambitious growth plans.
A collaborative, inclusive, and people-focused work environment with opportunities for professional development and career growth.
Hybrid working environment, subject to local business needs and company policy.
Benefits in line with Turkish legislation and local company policy.
Interested?
If you are excited about this opportunity and would like to join our journey, please send your resume in English using the apply button. If you have any questions about this position, please contact Jill Lan at jill.lan@barentz.com.
Job ID: No.340