We are looking for a Sales Support Coordinator to join our Personal Care team based in Warsaw, Poland. 

About Barentz

Barentz is a global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific.

Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.3 billion, the company employs over 2,800 people worldwide and serves more than 27,000 customers. For more information, visit: www.barentz.com

At Barentz, our core values drive our success: One Team, Knowledge-Driven, Strong Partners, Entrepreneurial, Change, and Integrity. We are one team with one goal – to achieve greatness together! If you’re passionate about these values and ready to make a difference, we want you on our team! Apply now and be a part of our exciting journey to achieve our purpose.

About this role

Job Purpose

Giving relevant support to Sales Managers/Directors/Division Managers (administrative) and B2B customers (order management service) during and after the sales process, to ensure effective sales process flow and customer satisfaction in alignment with the overall sales strategy.

Critical results

• Administrative support to (Area) Sales Managers

• Order Management Customer Service

• Correct sales order/data processing and reporting in ERP/CRM

• Understanding customer needs and translating them into Barentz procedures

• Building and maintaining strong customer relationships

• High B2B customer and supplier satisfaction

• Efficient coordination between different company departments

• Contributing in continues improvement process

• Achieved KPI’s

• Team player with good social skills

• Stress-resistant and flexible working attitude

• Solution-oriented and result-oriented work

• Being able to prioritize different activities

• Ability to quickly switch in urgent situations, flexibility is required

Tasks and responsibilities

• Supports the sales manager in the set-up of account plans, middle and long-term, forecasts, calculations, pricing, and offers.

• Collaboration with teammates to work towards closing deals.

• Operational customer support to help clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, etc.

• Order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc

• Ensure timely release of orders and fulfilment of pre-established standards and policies to achieve customer satisfaction.

• Monitor and resolve order issues and processing errors.

• Use a computerized system to gather information and confirm sales prompted by incoming calls.

• Respond to routine inquiries (such as address changes, delivery delays, etc.) by referring customers to published materials, secondary sources, or more senior team members.

• Enter text lines to stock items and approve/sign off calculations.

• Collect and send related documents to Sales, Supply Chain, or QA.

• Register and manage Non-Conformity Incidents.

• Collect and update market information in CRM for supporting todays and future business.

• Respect ISO and QA procedures.

• Achieve KPI’s.