We are looking for a Customer Service & Export Coordinator to join our Customer Service team based in La Défense, France.
About Barentz
Barentz is a global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide, and its ingredient experts provide value-added technical support, which includes pre-mixing, blending, ingredient formulation, and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas, and Asia-Pacific.
Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.3 billion, the company employs over 2,800 people worldwide and serves more than 27,000 customers. For more information, visit: www.barentz.com
At Barentz, our core values drive our success: One Team, Knowledge-Driven, Strong Partners, Entrepreneurial, Change, and Integrity. We are one team with one goal – to achieve greatness together! If you’re passionate about these values and ready to make a difference, we want you on our team! Apply now and be a part of our exciting journey to achieve our purpose.
About this role
Job Purpose
The Customer Service & Export Coordinator will serve as the logistics point of contact for our export clients, including a key strategic account that you will support daily.
Tasks and responsibilities
• Manage the order cycle in the ERP system and ensure complete and on-time deliveries
• Provide enhanced support for the strategic account: anticipating needs, responsiveness, and quality of service
• Coordinate product availability with production, logistics, and planning
• Organize shipments with carriers and freight providers
• Prepare export documentation: customs, Incoterms, letters of credit
• Track invoicing, credit notes, and payment reminders
• Handle complaints and report any discrepancies in volume or price
About You
Education and Experience
• Bachelor’s degree in Customer Service or a related field.
• Initial relevant professional experience and or related management experience.
• Strong knowledge of logistics coordination, transportation, and customs.
Skills and profile
• Ability to address moderately complex problems.
• Excellent interpersonal and communication skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong customer focus and service-oriented mindset.
• Accurate, detail-oriented, and efficient in execution.
• Proactive attitude, with the ability to drive initiatives and improvements.
• High resilience under pressure and flexibility in adapting to changing priorities.
• Proficient in logistics and supply chain management software, as well as ERP systems, including Microsoft Dynamics 365.
• Fluent in both French and English as working languages.
Key Interdependencies
• Sales department.
• Quality department.
• Finance department.
• Logistics partners.
Why Barentz?
Barentz is a great company to work for, with a positive and warm company culture, and a One Team, One Goal mentality. It is an inspiring multinational company with fast-growing market segments and global coverage. At Barentz, people and talent development are key; we operate on the philosophy that people drive success.
• A role in a great, professional, and fun team.
• A position in a fast-growing multinational company.
• An attractive employee benefits package.
Interested?
If you feel excited reading the above and want to join our journey, please send your resume in English by using the " Apply " button. Any questions regarding this position, please contact Jill.Lan@barentz.com
Job ID: No.349