We are looking for a Junior Helpdesk Support Specialist to join our EMEA IT modern workplace team to support the office in Warsaw, Poland.

About Barentz

Barentz is a leading global life science and specialty performance ingredients distributor. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation, and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas, and Asia-Pacific.

Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.5 billion, the company employs over 2,500 people worldwide and serves more than 25,000 customers. For more information, visit: www.barentz.com

About this role

As part of the modern workplace team, you recognize digital collaboration, technology, and tools as the way of the future, you understand the positive change technology delivers to people and processes, and you desire to enable your colleagues to adopt and derive value from these changes and to achieve positive business outcomes.

In your role, you will provide first-line support to local or regional users, in accordance with standards and processes defined by the global and regional IT organization. Assist second-line support with resolving infrastructure and networking issues through diagnostics, configuration changes, and testing. Work in an open, accessible, and pragmatic team environment.

  • Perform work as tickets, in the global service ticketing system.
  • Employee Lifecycle Management: User on-boarding, updates, off-boarding; Rights, roles, and access management.
  • Software installations, updates, and removal and diagnostics in the event of a malfunction.
  • Maintain accurate documentation of local IT environment and on work performed.
  • Collaborate with Security, Networking, Azure, private-cloud IT team members, and Business System product owners to achieve business outcomes.
  • IT hardware deployment, maintenance, and decommissioning of workstations, monitors, access points, printers, switches, firewalls, routers, narrowcasting solutions, collaboration, and video conferencing equipment and diagnostics in the event of a malfunction.
  • Assist business users with the maintenance of MS Teams, SharePoint sites, etc.
  • Raise improvement ideas and contribute to the realization of improvements raised by others.

Industry Certification or qualifications in IT required.

  • M365 and Azure certifications are beneficial.

Experience with:

  • Microsoft Windows 10, 11.
  • Microsoft 365 Product Suite: Word, Excel, Outlook, PowerPoint, Teams, OneDrive
  • SharePoint
  • Exchange Online
  • Intune
  • Azure Active Directory
  • On-Premises Active Directory

About You

  • IT-related educational background
  • 1-3 years of experience in an international environment
  • Excellent communication skills, with employees, team, and stakeholders
  • A good team player, comfortable liaising with colleagues from different parts of the world
  • Excellent analytical and problem-solving skills
  • Willing to help others and service minded
  • Willing to occasionally travel to support other locations
  • Solid organizational skills including attention to detail and time management
  • Ability to read, write and speak English at a high proficiency level, another European language will be a plus

Why Barentz?

Barentz is a great company to work for, with positive and warm company culture, and a One Team, One Goal mentality. It is an inspiring multinational company, with fast-growing market segments and global coverage.

  • Competitive package including bonus structure
  • An inspiring multinational company in a fast-growing and innovative business
  • Flexible and hybrid working environment
  • Various Fringe benefits


If you feel excited reading the above and want to join our journey, please send your resume in English, by using the apply button. Any questions regarding this position, please contact Jill.Lan@barentz.com


Job ID: No.71