We are looking for a Junior Helpdesk Support Specialist to join our EMEA IT modern workplace team to support the office in Warsaw, Poland.

About Barentz

Barentz is a leading global life science and specialty performance ingredients distributor. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation, and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas, and Asia-Pacific.

Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.5 billion, the company employs over 2,500 people worldwide and serves more than 25,000 customers. For more information, visit: www.barentz.com

About this role

As part of the modern workplace team, you recognize digital collaboration, technology, and tools as the way of the future, you understand the positive change technology delivers to people and processes, and you desire to enable your colleagues to adopt and derive value from these changes and to achieve positive business outcomes.

In your role, you will provide first-line support to local or regional users, in accordance with standards and processes defined by the global and regional IT organization. Assist second-line support with resolving infrastructure and networking issues through diagnostics, configuration changes, and testing. Work in an open, accessible, and pragmatic team environment.

• Perform work as tickets, in the global service ticketing system.
• Employee Lifecycle Management: User on-boarding, updates, off-boarding; Rights, roles, and access management.
• Software installations, updates, and removal and diagnostics in the event of a malfunction.
• Maintain accurate documentation of local IT environment and on work performed.
• Collaborate with Security, Networking, Azure, private-cloud IT team members, and Business System product owners to achieve business outcomes.
• IT hardware deployment, maintenance, and decommissioning of workstations, monitors, access points, printers, switches, firewalls, routers, narrowcasting solutions, collaboration, and video conferencing equipment and diagnostics in the event of a malfunction.
• Assist business users with the maintenance of MS Teams, SharePoint sites, etc.
• Raise improvement ideas and contribute to the realization of improvements raised by others.