We are looking for a Helpdesk Support Specialist to join our IT modern workplace team based in Hoofddorp, Netherlands.

About Barentz

Barentz is the global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific.

Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.4 billion, the company employs over 2,700 people worldwide and serves more than 27,000 customers. For more information, visit: www.barentz.com.

At Barentz, our core values are the foundation of our success. They unite and inspire us, define our identity, and guide our daily efforts. We are one team with one goal, driven to achieve greatness together! Our core values: One Team, Knowledge-Driven, Strong Partners, Entrepreneurial, Change and Integrity. If you’re passionate about these values and ready to make a difference, we want you on our team! Apply now and be a part of our exciting journey to achieve our purpose!

About this role

As part of the modern workplace team, you recognize digital collaboration, technology and tools as the way of the future, you understand the positive change technology delivers to people and processes, and you desire to enable your colleagues to adopt and derive value from these changes and to achieve positive business outcomes.

In your role you will provide first-line support to local or regional users, in accordance with standards and processes defined by the global and regional IT organization. Assist second-line support with resolving infrastructure and networking issues through diagnostics, configuration changes and testing. Work in an open, accessible, and pragmatic team environment.

• Perform work as tickets, in the global service ticketing system.
• Employee Lifecycle Management: User on-boarding, updates, off-boarding; Rights, roles, and access management.
• Software installations, updates, and removal and diagnostics in the event of malfunction.
• Maintain accurate documentation of the local IT environment and the work performed.
• Collaborate with Security, Networking, Azure, private-cloud IT team members, and Business System product owners to achieve business outcomes.
• IT hardware deployment, maintenance, and decommissioning of workstations, monitors, access points, printers, switches, firewalls, routers, narrowcasting solutions, collaboration, and video conferencing equipment and diagnostics in the event of malfunction.
• Procure, prepare, and ship hardware for the EMEA region.
• Assist business users with the maintenance of Teams, SharePoint sites, etc.
• Raise improvement ideas and contribute to the realization of improvements raised by others.