We are looking for a Customer Service & Logistics Lead to join our team based in Singapore.
About Vitablend (Part of Barentz)
Vitablend strives to contribute to better food and feed, for better health and lives, through developing and producing outstanding Nutritional premixes and Antioxidant systems.
The Nutritional premixes improve the life of people, for instance in infant nutrition, everyday nutrition, or specialized nutrition for the elderly.
The Antioxidant systems protect food, feed, and personal care products, supporting a good, healthy life through a better shelf life.
To achieve this, we take science as the foundation and the benchmark of what we are doing.
With scientifically proven formulations, clean-room liquid blending, dry blending, and spray drying Vitablend delivers scientifically proven results – in the products and in the final applications.
Vitablend has three states of the art production facilities: One in the Netherlands, one in the US and one in Singapore and is part of the Barentz group.
Vitablend. Science for life. For more information, visit: http://www.vitablend.nl
About this role
Job Purpose
Are you passionate about ensuring seamless customer experiences and efficient logistics? As our team lead, you’ll be at the forefront of coordinating the sales order process, guaranteeing customer satisfaction, and managing logistics operations to deliver our products smoothly and on time.
Responsibilities
- Lead and inspire our Customer Service and Logistics Team to achieve excellence.
- Monitor and ensure on-time order fulfillment, and drive customer experience and related KPIs.
- Oversee and plan the transport of products to international customers via sea, air, express, and road.
- Prepare and manage all necessary transport documentation.
- Collaborate with the finance team to review and approve transporter/forwarder invoices.
- Handle special requests, non-conformities, and customer complaints with professionalism.
- Serve as the primary contact for customers, ensuring their satisfaction at every step.
- Accurately key sales orders into the system.
- Process and arrange sample requests.
- Manage applications for SFA Food Export Certificates and VET Health Certificates.
Critical results
- Consistent on-time order fulfillment.
- Strong customer focus and satisfaction.
About You
Skills
- Fluent in English (written and spoken); additional regional language skills are a plus.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
- Strong knowledge of logistics processes and systems.
Education / Experience:
- Minimum of an ‘A’ level or equivalent qualification.
- At least 5 years of relevant work experience, ideally in the food industry within a multinational, matrix-structured organization.
- Living in Singapore.
Key Interdependencies
- Commercial, Production, Quality, Suppliers and Customers
Interested?
This role offers a unique opportunity to lead a dynamic team, make a tangible impact on our customer satisfaction, and be a crucial part of a globally recognized company. If you’re ready to take your logistics and customer service expertise to the next level, we’d love to hear from you! Please send your CV in English by using the apply button. Any questions regarding this position, please contact Jill Lan: at jill.lan@barentz.com.
Job ID: No.163