We are looking for a Sales Support Coordinator to join our Human Nutrition team based in Zaventem, Belgium

About Barentz

Barentz is a leading global life science and specialty performance ingredients distributor. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation, and ingredient testing from its state-of-the-art, customized formulation centers, and application laboratories in EMEA, Americas, and Asia-Pacific.

Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.5 billion, the company employs over 2,500 people worldwide and serves more than 25,000 customers. For more information, visit: www.barentz.com

About this role

Job Purpose

Giving relevant support to (Area) Sales Managers/Directors (administrative) and B2B customers (order management service) during and after the sales process, to ensure effective sales process flow and customer satisfaction in alignment with the overall sales strategy.

Critical results

• Administrative support to (Area) Sales Managers
• Order Management Customer Service
• Correct sales order/data processing and reporting in ERP/CRM
• Understanding customer needs and translating them into Barentz procedures
• Building and maintaining strong customer relationships
• High B2B customer and supplier satisfaction
• Efficient coordination between different company departments
• Contributing to the continuous improvement process
• Achieved KPIs
• Team player good, social skills
• Stress-resistant and flexible working attitude
• Solution- and result-oriented work
• Being able to prioritize different activities
• Ability quick switch in urgent situations, flexibility is required

Tasks and responsibilities

• Supports sales manager in the set-up of account plans, middle and long-term, forecasts, calculations, pricing, and offers.
• Collaboration with teammates to work towards closing deals.
• Operational customer support to help clients with order quoting, order processing, order fulfillment, order review, order entry, order dispatch & support, etc.
• Monitor respecting customers’ contracts & communication concerning Sales Forecasts of customers
• Ensure timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction.
• Monitor and resolve order issues and processing errors.
• Like to have customers on the phone
• Use a computerized system to gather information and confirm sales prompted by incoming calls.
• Respond to routine inquiries (such as address changes, delivery delays, etc.) by referring customers to published materials, secondary sources, or more senior team members.
• Enter text lines to stock items and approve/sign off calculations.
• Collect and send related documents to Sales, Supply Chain, or QA.
• Register and manage Non-Conformity Incidents.
• Collect and update market information in CRM to support today's and future business.
• Respect ISO and QA procedures.
• Achieve KPI’s.